Refund policy

If you want to return an item, please email us at Brookewallacern@gmail.com indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund.

If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address and a Returns Authorization Code. You must obtain a Returns Authorization Code before sending anything back to us or we will not otherwise be able to process your Return.

Returns

Unless there has been an error on our part, or the item you purchased is defective, we can only accept Returns on ‘Non-Personalized’ items, if you contact us in 14 days from the received date.

Lost in Transit if Product Returned

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.

Change of Mind
Products returned to us because you have changed your mind must be in perfect re-saleable condition, and we must be contacted in 3 days from the received date.

Digital Products — All Sales Final

All digital products (including study guides, practice question sets, and downloadable files) are non-refundable. Once a digital product has been delivered, accessed, or downloaded, the sale is considered final and no refund will be issued. This policy applies regardless of whether the product has been fully used or reviewed.

If you experience a technical issue preventing access to your purchase, please contact us at [your support email] and we will work to resolve it promptly.

PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.