Refund policy

We want every coordinator who studies with us to feel good about their purchase. Here's how refunds and replacements work. Digital products (PDF study guides, practice question sets, mock exams, audio) Because digital files are delivered instantly and can't be returned, digital purchases are final once delivered. We'll make it right if: Your download link doesn't work or the file won't open You received the wrong product or a corrupted file You accidentally bought the same item twice Email us within 30 days of purchase and we'll send a working file, swap in the correct product, or refund the duplicate charge. Most issues are fixed within one business day. Printed products (spiral-bound editions) Damaged, misprinted, or wrong item: email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping. Changed your mind: unused, unmarked books in resaleable condition can be returned within 14 days of delivery for a refund of the item price. Return shipping is the buyer's responsibility, and original shipping is non-refundable. Please email us before sending anything back so we can give you the return address. Lost packages: if tracking shows your order hasn't arrived within 10 business days of shipping, contact us and we'll help locate it or send a replacement. Bundles Bundles that include both digital and printed items follow the rules above for each part. If you return the printed part of a bundle, we'll refund that item's individual price. OPO and team orders Team licenses and invoiced orders are covered by the terms in your quote. Contact us with any questions before you order. How to reach us Email BrookeWallaceRN@gmail.com with your order number, the item, and what happened. I read every message personally. Brooke Wallace, BSN, RN, CCRN Founder, CPTCExam.com